You have 14 days of receipt in which to return your item(s).
You must notify us via email of your return request and we will respond with a Returns Form. The item(s) must be returned within 14 days of receipt & must be returned in their original unused & unworn condition, accompanied with their original packaging and with a copy of the invoice or delivery note and completed Returns Form. Any worn, used, damaged, scratched, blemished, altered or broken pieces will not be accepted as a return.
Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 1 month after delivery. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. If an item(s) is deemed faulty upon our receipt, a refund for the postage shall be offered. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with a guarantee. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.
Credit notes are valid for 3 months from the date of issue and cannot be exchanged or part exchanged for cash. We will only issue credit notes up to the value of the returned item(s) at the time of your purchase. Credit notes will not include packaging, handling or delivery costs incurred by you. Credit notes can only be used online at www.esotericluxury.com
Commissioned pieces or personalised items cannot be exchanged unless faulty.
Due to hygiene reasons, we cannot accept returns on earrings unless faulty.
For further information, please contact email@example.com
WHAT IS YOUR POLICY FOR REFUNDS?
Your refund will be made within 30 days of the cancellation date and will consist of the cost of any unworn and undamaged goods correctly returned including applicable sales tax within the EU. We are unable to refund the cost of International customs duty and sales tax outside the EU and shipping outside of the UK.
All refunds will be credited to the original purchasers credit/ debit cards.
DO YOU OFFER A BESPOKE SERVICE?
Yes. Should you wish to commission a piece of jewellery, please do not hesitate to contact us so that we can discuss your requirements.
Commissions, as with bespoke orders, may take longer to produce, sometimes 6 weeks or longer depending on the project. Commissions include any design or personalisation which is not part of the standard ranges shown on the website or in exclusive stockists, unless otherwise stated.
Please note that commission quotes/ prices are exclusive of VAT and P&P, and will be added to your invoice.
To commission a beautiful piece of jewellery by Esoteric Luxury, please contact the studio via email:
IS GIFT WRAPPING AVAILABLE?
Yes. At Esoteric Luxury we offer a complimentary gift wrapping service, so whether your purchase is for a loved one or even yourself, you can have your newly purchased Esoteric Luxury jewellery beautifully gift wrapped.